Tea for Two

Hmmm.... may be I needed to upgrade the funny...make it a bit more Keith Lemon and  a little less Henry Root.

Dear Tea Drinker,

 

Thank you for taking the time to get in touch and please accept our apologies for the delay in replying.

 

We are sorry to hear you have been disappointed with our Yorkshire Tea tea bags.

We can confirm that Yorkshire Tea tea bags are in pairs due to the way our Manufacturing process is set up here at Taylors of Harrogate. The reason for this is that when the tea bags are in the box stacked together, they travel better. Being in pairs helps to prevent movement in transit – excessive movement in transit can lead to excessive dust within the box.

From time to time we do experience an operating fault on one of our machines where the knife does not perforate the tea bags sufficiently, resulting in the tea bags tearing when our customers try to separate them. From the description you kindly provided, our Quality Assurance team feel this is what has happened.

If you could kindly get back in touch with the blend and size of the box, along with the best before date and production details, we will pass these on to our production team for their information.

We'd like to reassure you that we are fully committed to quality and looking after our customers. We're sorry that you've been inconvenienced and if you could please also let us know your address details, we will  of course replace tea for you.

We look forward to hearing back from you.

Kind regards,

 

Becky 

Customer Services

Taylors of Harrogate